1.     Shipping costs

The shipping costs for the respective items and delivery locations can be viewed at any time in the online store and also during the ordering process and are as follows:

- Austria: € 5,99,- incl. tax

- Germany: € 9,98 incl. tax

- Central Europe: € 14,98 incl. tax

- Central Europe:1: € 16,80 incl. tax

- Europe: € 19,99 incl. tax

- Postal dispatch international zone 1: € 19,95 excl. tax

- Postal dispatch international zone 2: € 24,99 excl. tax

- Postal dispatch international zone 3: € 29,99 excl. tax

- Postal dispatch international zone 4: € 39,95 excl. tax

The prices are valid up to 2 kg, for special sizes or heavier deliveries a surcharge will be charged in the amount of the additional transportation costs actually incurred.

For deliveries to non-EU countries, import duties may be charged separately by the authorities or forwarding agents. These are not included in the shipping costs and must be paid additionally by the customer to the respective customs authorities or reimbursed to SMP GmbH.

 

2.     Delivery and shipping conditions

a)     Unless otherwise agreed, goods shall be delivered by dispatch to the delivery address specified by the customer. The delivery address specified in SMP GmbH's order processing shall be decisive for processing the transaction.

b)     If the transport company returns the shipped goods to SMP GmbH because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. If the customer effectively exercises the right of withdrawal, the return costs shall be governed by the provisions set out in SMP GmbH's withdrawal policy.

c)     Self-collection is possible if this has been agreed separately.

 

3.      Damage due to transportation

Obvious transport damage must be reported immediately to the deliverer, sufficiently documented (e.g. by photo) and reported to SMP GmbH by e-mail.

 

4.      Delivery deadlines

SMP GmbH shall not be obliged to perform the service until the customer has fulfilled all obligations necessary for performance, in particular all technical and contractual details, preliminary work and preparatory measures. The average delivery time is 2 - 12 working days from order confirmation by SMP GmbH. SMP GmbH shall be entitled to exceed the agreed deadlines and delivery periods, whereby the customer shall only be entitled to withdraw from the contract after the expiry of 12 working days by setting a grace period of at least 14 working days (outside Europe of at least 24 days).

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